Extrabonus is committed to protecting the privacy and personal data of every member. This document transparently explains how we collect, use, store, and protect your information on our online casino platform.
This Privacy Policy describes extrabonus's data protection practices and how we handle personal information collected from members and visitors to our website. We understand that your trust is our most valuable asset, and we take this responsibility seriously.
By using extrabonus services, you agree to the collection and use of information as described in this policy. If you do not agree, please discontinue use of our platform and contact the support team to close your account.
Six core data protection commitments we guarantee for every platform member
All data transmitted between your device and extrabonus servers is protected with 256-bit SSL encryption — the same security standard used by Malaysia's leading banking institutions.
Extrabonus has never and will never sell, rent, or trade your personal data to advertisers or third-party marketing companies. Your information belongs entirely to you.
Identity verification (KYC) documents submitted are stored in an isolated system and accessed only by authorised staff. None of your documents are shared without a valid legal basis.
You have the right to access, amend, or request deletion of your personal data at any time via your account settings or by contacting our support team directly.
Member data is stored in strictly controlled data centres with round-the-clock security monitoring. Regular backup systems ensure your data is never lost, even in the event of unexpected technical disruptions.
You can choose the types of marketing communications you wish to receive — promotional emails, bonus notifications, or system updates. Unsubscribe options are available at any time through your account settings.
Extrabonus collects various types of information to ensure the services we provide are secure, personalized, and tailored to each member's needs. The following are the categories of information collected:
Collected information is used only for specific purposes and will not be used beyond the stated scope without notifying you. The primary purposes for data use are as follows:
By registering at extrabonus, you agree to receive account-related communications such as withdrawal notifications, security alerts, and terms updates. For promotional communications such as bonus offers and new game announcements, you may opt out at any time through your account settings or by contacting our support team.
Extrabonus continually invests in cybersecurity infrastructure to ensure member data is always protected from unauthorized access, loss, or misuse.
All communications between your device and extrabonus servers use TLS 1.3 protocol with AES-256 encryption. This means that even if your data is intercepted in transit, it cannot be read without the encryption key held exclusively by our systems.
Access to member personal data within extrabonus internal systems is strictly limited based on a need-to-know principle. Only staff who require access to perform specific duties — such as the customer support and security teams — are granted appropriate permissions, and all access is logged and monitored.
The extrabonus security monitoring system operates 24/7 to detect any unauthorized access attempts, cyberattacks, or suspicious activity. Any security incident that affects member data will be reported within the timeframe required by applicable data protection laws.
Extrabonus does not sell or disclose your personal data for marketing purposes to any third party. However, there are limited situations where data sharing is necessary to deliver our services:
We work with trusted third-party service providers to process payments, handle technical support, and deliver communications. All providers are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.
Extrabonus may be required to disclose your data to the relevant authorities when mandated by law — for example, in fraud investigations, anti-money laundering cases, or valid court orders. In such situations, we will comply with legal requirements while seeking to minimize the scope of disclosure.
Extrabonus uses cookies and similar tracking technologies to enhance the user experience, maintain login session security, and analyze platform usage patterns.
You can control and delete cookies through your web browser settings. Please note that disabling certain cookies — especially essential cookies — may affect the functionality of the extrabonus platform, including your ability to stay logged in. Analytics cookies can be disabled without affecting the platform's core functions.
As an extrabonus member, you have the following rights regarding your personal data. We are committed to fulfilling these rights within a reasonable timeframe:
To exercise any of the above rights, contact the extrabonus support team via 24/7 live chat or submit a written request to [email protected]. We will process your request within 30 business days.
Extrabonus retains your personal data only for as long as necessary to fulfil the original purpose for which it was collected, or as required by law.
Once the retention period expires or upon your request for deletion (subject to applicable legal obligations), your data will be securely erased using methods that ensure it cannot be recovered. We follow data deletion procedures that comply with information security industry standards.
Extrabonus reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements in how we handle member information.
For material changes — that is, changes that significantly affect how we use your data — we will notify you via your registered email or an in-platform notification at least 14 days before the changes take effect. Continued use of the extrabonus platform after the effective date of any changes constitutes acceptance of the updated terms.
For any enquiries regarding this Privacy Policy or how we handle your data, please contact us:
Our team is ready to clarify any aspect of the extrabonus privacy policy for you.
| Version: | 2.5 |
| Last Updated: | 1 Jan 2026 |
| Effective: | 1 Jan 2026 |
| Language: | Malay |
Your data is protected by 256-bit SSL encryption and a strict privacy policy. We never sell your personal information.
Your data is protected. Our platform is secure. Register now and enjoy the best online casino experience in Malaysia with complete peace of mind.